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An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate the
CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
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A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via
Cisco Agent Desktop in this scenario?
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)
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Which tool allows partners to perform these actions?
1.validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration
2.recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)
What does it mean for a variable in the Application Editor to be defined as a parameter?
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Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)
Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express
Enhanced? (Choose three.)
Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)
In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)
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Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)
Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified
Contact Center Express Installer? (Choose two.)
Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases?
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Which option can perform Call Progress Analysis in outbound IVR?
Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.)
Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)
In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?
If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?
Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop?
(Choose three.)
Agent Email is a Cisco Unified CCX feature available in which of these packages?
