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Question 1
Which authentication method allows a user to log in to an SSO-enabled Cisco Unified Communications application by utilizing a Microsoft Windows login, thereby not requiring any credentials to be entered?
- A: Smart Card
- B: OAuth
- C: form-based
- D: Kerberos
Question 2
Which function of the Cisco IM and Presence high availability solution is true?
- A: When the server has been restored to a normal state, user sessions remain on the backup server.
- B: When an event takes place, the end user sessions are not moved from the failed server to the backup.
- C: When the server has been restored, the server automatically fails back.
- D: When a high availability event takes place, the end user sessions are moved from the failed server to the backup.
Question 3
An administrator must implement toll-fraud prevention on Cisco Unity Connection by using restricted tables. Which action accomplishes this task?
- A: Block all numbers that start with 999.
- B: Allow calls to the international operator only.
- C: Permit calls only to specific domestic long-distance area codes.
- D: Allow calls to international operators and conference rooms only.
Question 4
An administrator is troubleshooting an issue with Cisco Unity Connection. When outside callers interact with the Auto-Attendant, the callers cannot reach the operator when they press “0”. However, the callers can leave messages for users when they get a user’s mailbox. Internal callers to the Auto-Attendant are experiencing the same issue. Which two areas should the administrator verify that Cisco Unity Connection is receiving the caller’s keypresses? (Choose two.)
- A: Cisco UCM CallManager Traces
- B: Cisco UCM CDR Records
- C: Cisco Unity Connection Packet Capture
- D: Cisco Unity Connection Media (Wave) Traces
- E: Cisco Unity Connection Remote Port status Monitor
Question 5
Refer to the exhibit. An administrator is configuring a Cisco Unity Express call handler. One of the options will transfer calls off-system to Cisco UCME. The administrator wants the transfer to finish while the transfer target is ringing. Which transfer-mode command completes the configuration?
- A: blind bye-also
- B: attended
- C: semi-attended
- D: blind refer
Question 6
Refer to the exhibit. A collaboration engineer is troubleshooting Cisco Unity Express integrated with Cisco UCME. Internal users and external callers report that calls to the auto-attendant are answered, but that greeting is not being played. Which two actions must the engineer take to resolve the issue? (Choose two.)
- A: Rerecord AAWelcome.wav.
- B: Change the trigger number.
- C: Change the welcome prompt setting.
- D: Increase the number of sessions on the aa2 application.
- E: Change the language setting on the prompt.
Question 7
Refer to the exhibit.
The associated directory number is configured with Call Forward All to voicemail in Cisco UCM. When users call the directory number, they hear the opening greeting. Which action should be taken to correct this issue?
- A: Modify the Calling Number to 3005.
- B: Modify the Call Forward All to the voicemail pilot.
- C: Modify the Dialed Number condition from “Equals” to “In”.
- D: Modify the rule to a Forward Routing Rule.
Question 8
Refer to the exhibit. A collaboration engineer restored a failed primary node of an active/standby IM and Presence subcluster. The engineer notices that user fallback to the primary node has not occurred. Which action resolves this issue?
- A: Reboot the primary node.
- B: Set the Keep-Alive (Heartbeat) Interval to 15.
- C: Modify the Client Re-Login Limits.
- D: Wait for the primary node to establish 30 minutes of uptime.
Question 9
The persistent chat feature is configured in a Cisco Jabber deployment that is running Cisco Unified IM and Presence 11.5 SU6. Desktop clients are working, but mobile clients are not displaying persistent chats. Which configuration is necessary to enable the Jabber persistent chat feature on mobile devices?
- A: add the true line to the Jabber configuration file that is used by mobile devices
- B: add "Enable_Persistent_Chat" in the "Cisco Support Field" on the Jabber for mobile device configuration page on Cisco UCM
- C: add the false line to the Jabber configuration file that is used by all Jabber devices
- D: while logged into IM and Presence server Administration, go to "Messaging", then "Settings", and check the checkbox for the "Enable persistent chat for mobile" field
Question 10
Refer to the exhibit.
User A tries to log in to the Cisco Jabber client, the login works fine, but the user cannot see their self-presence or other users' presence in their contact list. The administrator checks the Cisco IM and Presence Server logs and sees an issue. What is the issue, and how does it get resolved?
- A: The user credentials are incorrect; ask the user to change the credentials.
- B: The user is duplicated in another Cisco IM and Presence cluster; unassign the user from the duplicate IM and Presence cluster.
- C: Presence has stopped working for the user; unassign and reassign the end-user to Cisco IM and Presence.
- D: The Cisco IM and Presence Server has CPU/memory issues; restart the IM and Presence Server.
Question 11
Refer to the exhibit.
Persistent Chat is configured in the Cisco IM and Presence server using PostgreSQL as the back-end database. Users report that the Chat Rooms icon is missing from their Cisco Jabber clients. Which action should the administrator take to resolve this issue?
- A: Start the Cisco XCP Message Archiver.
- B: Restart the Cisco XCP Directory Service.
- C: Start the Cisco XCP Text Conference Manager.
- D: Restart the Cisco XCP XMPP Federation Connection Manager.
Question 12
Which Cisco IM and Presence service must be activated and running for IM Presence to successfully integrate with Cisco Unified Communications Manager?
- A: Cisco DHCP Monitor Service
- B: Cisco AXL Web Service
- C: Self-Provisioning IVR
- D: Cisco XCP Authentication Service
Question 13
A Cisco Unified IM and Presence version 11.5.1 on-premises deployment of instant messaging with a capacity of 50,000 users includes the multiple device messaging feature. Each of the 30,000 users has 3 Jabber clients. The customer reports that messages are not being received on all 3 clients. What should the administrator do to resolve this issue?
- A: Increase capacity to 90,000+ to match the number of Jabber clients.
- B: Increase capacity to 60,000 users to service all Jabber clients.
- C: Increase capacity to 72,000 users to service all Jabber clients.
- D: Increase capacity to 30,000 users to match the number of Jabber clients.
Question 14
DRAG DROP
An engineer is configuring a Jabber client installation switch for a phone system using Cisco UCM as the registration server, with a softphone control address of 10.0.1.200, and configuration files received from 10.11.20.201 after all previous configurations are cleared. Drag and drop the snippets from the bottom of the image onto the blanks in the image to complete this configuration. Not all options are used.
Question 15
An engineer is configuring DNS for service discovery in a Jabber deployment for on-premises clients. Which snippet will complete the SRV record name _tcp.example.com?
- A: _cisco_uds
- B: _collab_edge
- C: _xmpp.server
- D: _xmpp-client
Question 16
An organization is moving from on-premise Exchange to Microsoft Office 365 for email and calendaring. The administrator would like to maintain meeting presence functionality in Jabber clients connected to Cisco IM and Presence after this move. Office 365 certificates must be installed to accomplish this. Which two trust stores should these certificates be uploaded to on Cisco IM and Presence? (Choose two.)
- A: cup-xmpp-trust
- B: xmpp-fed-trust
- C: xmpp-trust
- D: tomcat-trust
- E: cup-trust
Question 17
A collaboration engineer is installing Jabber for Windows via the CLI. Which two authentication command line arguments ensure that the client authenticates to a Cisco UCM server? (Choose two.)
- A: CUP_ADDRESS=10.10.10.98
- B: CTI=10.10.10.97
- C: EXCLUDED_SERVICES=Webex
- D: CCMCIP=10.10.10.99
- E: REGISTRATION_SERVER= CUC
Question 18
A collaboration engineer is troubleshooting an issue with Jabber client logins on the internal network. Users are receiving a certificate error message that Jabber cannot accept the certificate from the server. Users of phone-only mode Jabber clients do not have the same issue. Which two certificates must be regenerated in the initial steps of resolving this issue? (Choose two.)
- A: Cisco IM and Presence cup certificate
- B: Cisco IM and Presence cup-xmpp certificate
- C: Cisco UCM tomcat certificate
- D: Cisco UCM CallManager certificate
- E: Cisco IM and Presence tomcat certificate
Question 19
Users on Cisco.com experience issues while using Cisco Jabber, and the error “Cannot communicate with the server” appears. An engineer checks the logs for the Jabber client and discovers the error LERR_JABBER_AUTH<17>: Authentication error with server e.g. resource bind. TLS, create a session or SASL error”. What should be checked to resolve this issue?
- A: if the LDAP server is reachable and if port 5222 is open
- B: if the LDAP server is reachable and if port 443 is open
- C: if cup-xmpp certificates are valid and if port 8443 is open
- D: if the cup-xmpp certificates are valid and if port 5222 is open
Question 20
Refer to the exhibit.
A Jabber user is unable to access voicemail. During troubleshooting, an administrator captures this screenshot. What are the two ways to resolve this issue? (Choose two.)
- A: Ask the user to click on the "Connect to a device" button and use the correct username and password.
- B: Ensure the user is not locally created on Cisco Unity Connection with a password expiring separately from the password that is used for Jabber.
- C: Make sure the Jabber service profile created in Cisco UCM contains Unity Connection UC service with a voicemail server configured.
- D: Ask an administrator to create an account for this user in Cisco Unity Connection but remove the Unity Connection UC service from the Cisco UCM Jabber service profile.
- E: Check if "OAuth with Refresh Login Flow" is enabled on Cisco Unity Connection but disabled in Cisco UCM.
Question 21
An administrator is configuring Cisco Jabber 12.8 to work with Cisco UCM and Cisco IM and Presence 12.5 using an encrypted SIP profile. Which record should be configured for Jabber to work when logging into the corporate network with the domain "domain.com"?
- A: DNS SRV query _cisco-uds._tcp.domain.com
- B: DNS SRV query _cisco-uds._tls.domain.com
- C: DNS SRV query _sip._tls.domain.com
- D: DNS SRV query _sip._tcp.domain.com
Question 22
Refer to the exhibit.
Apple Push Notification integration is configured in a Cisco Unified IM and Presence deployment and has been working property. Administrators now report the error "Push notification settings cannot be configured. 400 Bad Request." in the GUI, and HTTP logs are displaying the errors that are shown in the exhibit. Which action solves this issue?
- A: Fix the network connectivity to Apple iCloud.
- B: Reboot the IM&P cluster.
- C: Change the HTTP proxy settings to remove errors in request syntax.
- D: Update Refresh Token Manually.
Question 23
Refer to the exhibit.
When troubleshooting an internal Jabber login problem, there is a pop-up about a certificate error, and then the login fails. The FQDN of Cisco UCM is cucm.ex.com, and the FQDN of the IM and Presence Server is imp.ex.com. Which two actions should be taken to fix this issue? (Choose two.)
- A: Sign the Cisco UCM CallManager certificate with a trusted certificate authority.
- B: Import the Cisco UCM CallManager certificate into the Trusted Certificate Authorities on the PC running Jabber.
- C: Sign the Cisco UCM tomcat certificate with a trusted certificate authority.
- D: Sign the Cisco Unified IM and Presence server cup certificate with a trusted certificate authority.
- E: Import the certificate of cucm.ex.com into the Trusted Certificate Authorities on the PC running Jabber.
Question 24
A collaboration engineer troubleshoots an issue with Cisco IM and Presence federated with Microsoft Skype for Business. A Cisco Jabber user reports being unable to see the presence status of a user on Microsoft Skype for Business when searching for the Microsoft user. Which action resolves this issue?
- A: Have the Jabber user add the Skype for Business user to the Jabber contact list.
- B: Disable TLS for the federation.
- C: Add a static route on Cisco IM and Presence to the Skype for Business domain.
- D: Configure the federation to use the XMPP protocol.
Question 25
An engineer is configuring a customer’s environment for Jabber use over Mobile and Remote Access. The customer’s internal domain is different from the external domain. Which Jabber parameter defines the external service discovery domain statistically?
- A: UPN discovery enabled
- B: services domain
- C: exclude services
- D: voice services domain
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