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7492X by Avaya - Page 1 | ExamCademy

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Question 1

Question 2

Question 3

A call enters the system on VDN 3005. The Allow VDN Override is set to no on VDN 3005. The caller chooses the option for Spanish which routes the call to VDN
3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VDN 3030.
When the caller reaches VDN 3030, what is the active VDN?

A 3005
B 3030
C 3010
D 3020

Question 4

What are the three key differences between Enhanced Look-Ahead Interflow (ELAI) and traditional LAI? (Choose three.)

A The ELAI uses the interflow-qpos vector command.
B The Call Center calls must be queued to first in ELAI.
C The ELAI uses route-to number ~r13035485103.
D The ELAI is near first-in-first-out routing.
E The value of the interflow-qpos can be set as <= 12.

Question 5

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR when using BSR?

A route-to number 112920414
B route-to number ~r11292414
C reply-best
D queue-to best

Question 6

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya AuraÂ® Elite Call Center? (Choose two.)

A The BSR Application ID must be set in the VDN form.
B Set the Available Agent Adjustments for BSR to y in the System Parameters Feature form.
C The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
D Percent Allocation in the Business Advocate feature must be enabled.

Question 7

In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?

A The vector is activated when the given remote server is the best available.
B The vector contacts the specified remote servers, and collects information from that remote server.
C The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
D The vector queues the call to the resource that is likely to provide the best service.

Question 8

Which three statements are true about virtual routing? (Choose three.)

A CTI is a required component for multi-site configuration.
B Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user.
C Virtual routing involves only contacts that are non-voice related such as email and chat.
D Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow.
E Virtual can be implemented in single-site or multi-site configuration.

Question 9

What are three major benefits of SLM with EAS? (Choose three.)

A Can incorporate Business Advocate as an additional feature
B Less average delay to answer
C Greater control over providing differentiated service
D Redundant network coverage
E Autopilot capability

Question 10

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

A Determining the triggers
B Recognizing the problem
C Choosing corrective actions
D Implementing corrective actions

Question 11

A call center supervisor is trying to initiate an emergency condition by using FAC. After entering the required FAC, a busy signal is returned.
Which three reasons are causing this problem? (Choose three.)

A The variable associated with emergency is not defined.
B The COS-group of the telephone set Console Permission disabled.
C The COS-group of the telephone set has Priority Calling disabled.
D The FAC Vector Variable(VV1-9) is not defined.
E The VDN variable V1-9 is not set.

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What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)

A The second leg of the call is set up by the redirecting Communication Manager.
B Network Call Deflection is only available in Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.
C Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NC
D NCD by the PSTN can occur only if the incoming call to the Avaya AuraÂ® Communication Manager is not answered.
E A route-to number r13035485103 must be used in vector step processing, and Net Redir=y in the BSR Application plan.

In which document can the events table be found?

A Troubleshooting Avaya AuraÂ® Call Center Elite
B Programming Call Vectoring Features in Avaya AuraÂ® Call Center Elite
C Administrator Guide for Avaya Communication Manager
D Feature Description and Implementation for Avaya Communication Manager