Which of the following features of OS X will help protect you from downloading and installing malicious software on your Mac?
AFileVault2
BGatekeeper
CMission Control
DLocation Services
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Question 2
Device Support
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Question 3
Device Support
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Question 4
Device Support
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Question 5
Device Support
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Topics covered:
Plan a DeploymentPrepare Your EnvironmentDevice EnrollmentApple Business Manager and Apple School ManagerDevice SecurityContent CachingNetwork Traffic and Content DeliverySoftware UpdatesDevice Support
Select the tools used to view the number of attached hard disks, volumes, and types. SELECT TWO.
AApple Diagnostics
BConsole
CSystem Information
DRecovery Disk Assistant
EDisk Utility
How many people can share content in Family Sharing?
ATen
BSeven
CSix
DFive
Which of the following connection interfaces for external drives are supported by Time Machine? SELECT FOUR.
AiPad Classic in disk mode
BUSB 2.0
CUSB 3.0
DUSB 2.0 Drive plugged into Airport Express
ESCSI-S
FFireWire 400/800
An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
AHold the Shift key at start up to Safe Boot.
BStart the iMac to OS X Recovery and reinstall OS X.
CHold Command-S to enter single-user mode, then mo
DStart the iMac to OS X Recovery, open Terminal, and use it to delete all login items.
Question 6
Device Support
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Question 7
Device Security
Question 8
Device Security
Question 9
Network Traffic and Content Delivery
Question 10
Device Support
Question 11
Device Security
Question 12
Network Traffic and Content Delivery
Question 13
Network Traffic and Content Delivery
Question 14
Device Support
Question 15
Device Support
Question 16
Device Support
Question 17
Software Updates
Question 18
Device Support
Question 19
Device Security
Question 20
Device Support
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Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?
AApple Hardware Test
BActivity Monitor
CApple Diagnostics
DSystem Information
There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?
ARestore
BDisk Utility
CConsole
DSafe Mode
John often uses his computer around his roommates. He would like to keep his information private by requiring a password each time the computer wakes from sleep. How does John enable this feature?
AOpen System Preferences and click Desktop & Screen Saver. Click 'Require password immediately after sleep or screen saver begins.'
BOpen Security & Privacy in System Preferences and click 'Require password immediately after sleep or screen saver begins.'
CIn System Preferences, click Energy Saver, then click 'Require password immediately after sleep or screen saver begins.'
DMove the cursor to the bottom-right corner of the display and enter a password when prompted.
What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)?
AReset all of the settings on the Apple TV and rejoin the network.
BStartup the MacBook Air from Recovery HD and reinstall OS X.
CDownload the latest copy of iTunes and restore the Apple TV.
DEnsure the "Show mirroring options in the menu bar" preference is enabled.
Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud?
ASelect iCIoud Drive from the Finder sidebar and click the Applications folder.
BLog into iCloud.com and click Settings to view supports applications.
CSelect iCIoud Drive from the Applications folder.
DClick iCIoud in System Preferences and then click on iCloud Drive Options.
What information is stored in iCloud Keychain? SELECT THREE.
ATouch ID and passcode used to unlock your iOS device.
BSafari website user names and passwords.
CMost Wi-Fi network names and passwords.
DApple ID purchase history and account balance.
ECredit card numbers and expiration dates.
FFind my iPhone locations for all enabled devices.
Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain
Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?
AAirDrop does not support files larger than 5GB.
BThe iMac (Early 2009) does not support AirDrop.
COn the MacBook Air, Randall must first click "Don't see who you're looking for?"
DOS X Yosemite cannot AirDrop with OS X Mountain Lion.
Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios would Monitor Mode help with the most?
AA customer is having trouble sending and receiving Mail on a company wireless network.
BA customer will intermittently have a Wi-Fi connection drop. The customer cannot narrow down any specific time that it happens.
CA customer cannot connect to any password-protected wireless networks.
DA customer is experiencing slow speeds on a specific public Wi-Fi connection.
Samuel is attempting to restore his MacBook Air (Mid 2013) from his Time Machine backup using the OS X Recovery system. Although he has restored individual files from the Time Machine backup in the past, he is not given the option to Restore from Time Machine while in Recovery. Which of the following questions might help you isolate the issue for Samuel?
A"How many times did Time Machine complete an incremental backup of the files?"
B"Have you seen the little spinning clock in the menu move?"
C"In your Time Machine setup, did you exclude any system files?"
D"When was the last time you used Time Machine to back up your files?"
A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
AStartup from OS X Recovery and choose the Get Help Online option.
BStartup from an OS X Install DVD and choose the Get Help Online option.
CIn order to use Safari, the customer will have to restore the hard disk from a Time backup.
DShe must first install OS X on an external disk, then use Safari to search Apple Support articles.
Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue?
AAttempt to open a different Pages document.
BQuit Pages and try to open the document with Text Edit.
CQuit Pages and adjust the framework which may be mismatched.
DRestart from a different volume and try to reproduce the issue.
Mary is really busy and must focus on a weekly report. She really needs to update her apps in OS X, but it is not always a convenient time when App Store notifies her. Which of the following would be the best option in App Store notifications for Mary to select?
AClick "Don't Ask Me Again" so the download apps reminder goes away.
BClick "Later," and choose a convenient time to update the apps.
CClick "Download apps in Sleep Mode."
DClick "Close" and wart for another reminder.
Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file?
AFileVault
BLocal Snapshots
CThe encrypted Time Machine backup
DThe Time Machine folder in /System/Library/
Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?
AAsk Joseph to startup from OS X Recovery and choose.
BHave Joseph startup from OS X Recovery and open the Firmware Password utility.
CExplain to Joseph that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
DHelp Joseph erase the hard disk and reinstall OS X and forgotten.
Diane is using an app that was developed by her company for internal use. She is running the app on her MacBook Air (13-inch, Mid 2013). The app quits unexpectedly but never displays any error messages. The other apps on her machine work without issue and she has reproduced the issue with the app on another machine. She wants to help her development group isolate the issue. Which of the following troubleshooting tools or techniques would you advise that she use to best isolate the issue?
