QuestionQ151
VerifiedSolution DesignAn agent uses Web Search, a Slack integration, and a custom process to resolve IT support tickets. The agent must:
- a. Retrieve relevant troubleshooting steps from the web.
- b. Notify the user through Slack if a solution is found.
- c. Escalate unresolved tickets through a custom process.
Which evaluation strategy provides comprehensive coverage while avoiding redundancy?
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