CIS-SAM: Certified Implementation Specialist - Software Asset ManagementDemo

Software product lifecycles can have an internal lifecycle type as well as an externally or publisher-defined lifecycle. They are therefore not restricted to publisher-defined dates.

The Removal candidates tab lists candidates for software reclamation and is used to reclaim software installations that are not being used.

ServiceNow bar reports can be configured with additional grouping and stacking choices, allowing viewers to refine the displayed data by grouping it or by stacking it. The viewer can select a field to group or stack the report data. ServiceNow: Add an additional group by or stack by

The Prepare stage establishes the engagement’s detailed processes and requirements, and it finalizes the delivery plan and user stories before solution creation begins.

The SAM manager is responsible for the day-to-day control of the Software Asset Management process and for ensuring the quality of software asset data. The SAM process owner has higher-level process authority, while administrative, user, and developer personas have different operational or technical responsibilities.

True-up cost calculations use the software model’s license cost or its combined license-and-maintenance cost. Reserve-license costs are not inputs to this calculation. ServiceNow: Accurately reporting your software true-up cost

Client Software Distribution performs automated software deployment through Orchestration activities and workflows, so Orchestration is the separately licensed capability required for this automation.

A Per Named User license is assigned to a particular identified user and covers that user’s permitted number of software installations. It is not a device-based or core-based metric.

A Transform Map defines how fields and records from an import set table are mapped and transformed into a target table in ServiceNow.

The Migrate Software Installations script copies previously discovered software-installation records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table, allowing SAM to use the existing Discovery data.

In ServiceNow Software Asset Management, the sam_developer role is required to create or modify a custom license metric script. The sam_admin role permits reading custom metric scripts but not creating or modifying them.

The Microsoft SCCM Software Usage integration imports software-usage data from SCCM into ServiceNow Software Asset Management, mapping the imported data to the Software Usage table.

Software asset data can be brought into ServiceNow through automated Discovery, imported data, or manual record entry. Discovery automatically populates Software Installations records; imports support bringing in bulk asset or entitlement data.

Software Asset Management is intended to reduce unnecessary software costs, maintain license compliance, and keep the organization prepared for software audits. Application rationalization belongs to Application Portfolio Management, and detecting unauthorized usage is a supporting SAM activity rather than a primary goal.

The ServiceNow Software Asset Lifecycle model is organized into eight components that collectively govern software assets from introduction through retirement.

ServiceNow’s Common metric group, available in the baseline configuration, includes Per Named Device, Per User, and Per Core. Concurrent User is a Citrix-specific metric, while Processor Value Unit (PVU) is an IBM-specific metric.

ServiceNow Discovery stores installed software records in the Software Installation table (cmdb_sam_sw_install) so the software can be normalized, reconciled, and associated with the relevant configuration item.

User-entered custom lifecycle records take precedence when the Software Lifecycle Report is generated, including when they overwrite lifecycle data supplied by the Content Library.

For a reference or choice field mapping, the ignore choice action disregards an imported value that has no matching existing record and continues processing the other mapped fields. The create action would create a new reference or choice value, whereas reject skips the entire import row.

An asset tag is required when receiving software against a purchase order so that the received software asset or rights are tracked as a distinct asset record. A serial number, user assignment, cost, and license key are not mandatory for every software receipt.

ServiceNow Import Sets provide a structured way to load a moderate volume of data from external sources and transform it into target tables. Manual form entry is intended for individual records, while Discovery identifies configuration items on a network rather than serving as a general data-loading method.

The Identification phase applies identification rules to establish whether a discovered device matches an existing configuration item (CI), determining whether Discovery updates that CI or inserts a new one in the CMDB.

Client access is a usage entitlement that grants a client the right to use the applicable service or software for a defined duration.