Software Asset Lifecycle has __________ components.
A8
B6
C7
D5
When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements.
ATrue
BFalse
If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?
AConvert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table
BRun the “Migrate software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
CRun the “Discover software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
DExport the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table
When are discovery models created?
AThey are manually created
BThey are automatically created during discovery
CWhen SAM Plugin is enabled
DThey are automatically created during reconciliation
EThey are automatically created during normalization.
By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?
AServiceNow administrator
BSAM manager
CSAM user
DSAM process owner
ESAM developer
Which of the following features enables organizations to easily upgrade a standard version of their software to an enterprise version?
ASoftware Entitlement
BSoftware Edition
CSoftware Assurance
DSoftware Allocation
Which ServiceNow plugin is used by Software Asset Management (SAM) Professional and configured during SAM Professional setup?
AVendor Procurement
BAsset Cost Management
CNormalization Data Services
DAsset Management
EITSM Software Asset Management
Which related list is NOT available from the software model on the License Workbench?
AUnlicensed Subscriptions
BUnlicensed Software Products
CRemoval Candidates
DRemediation Options
ELicense Metric Results
Which of the following are NOT tabs available on the License Workbench? (Choose three.)
APublisher License Metrics
BAll Publishers
CPublishers Out of Compliance
DPublisher Software Models
EPublisher Compliance
FPinned Publishers
Software license management (SLM) is a key component of the software asset lifecycle. What is its primary objective?
ATo convert regular per user licenses into subscription licenses
BTo track, control, and reduce software costs, including costs associated with non-compliance findings during a software audit
CTo reserve a block of licenses for a specific group of users and/or user role(s)
DTo accurately calculate annual true-up cost and total spend on a product
ETo automatically install and remove software on devices using Workflow and Client Software Distribution (CSD)
Publisher information such as general availability and end-of-life dates will be provided as part of what feature within ServiceNow?
ALicense change projection
BSoftware model lifecycle
CPublisher packs
DNormalization suggestions
EReconciliation dimensions
What type of record is only created when a software model or entitlement exists for the product?
ASAM Analytics Results
BSoftware Asset Results
CSoftware Product Results
DSoftware Model Results
If a user requests three items from the software catalog at the same time, how many individual requests are created?
ANone; task records are created
B1
C3
D1 for each publisher
E1 for each product type
Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?
AStrategic Conformance
BOperational Integration
CTrustworthy Data
DPractical Management
Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?
AOne or more use rights assigned to a specific device or user
BClassification of the acquired software
CThe process of standardizing discovered software installation to defined norms
DThe process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
ESoftware license details that define use rights
HOTSPOT -
Match the best practice method for the amount of data:
You can view IBM, Microsoft, Oracle and VMware license metrics as part of ServiceNow standard baseline configuration features.
ATrue
BFalse
When specified during an entitlement import, which of the following is matched to data in the Content Service Library and used to create a software model automatically?
APurchage Order (PO)
BSoftware Model
CPublisher Part Number (PPN)
DAsset Tag
When populating the Downgrade Rights table, if there is no software model corresponding to a discovery map, which of the following is automatically created?
ASoftware Discovery Model
BSoftware Model
CSoftware Downgrade Model
DSoftware Install Model
In defining a Custom License Metric, in the Reconciliation Order field, the ___________ ‘metric rank priority’ number takes precedence.
ALower
BImpact
CHigher
DWBS
The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).
ATrue
BFalse
When reconciliation is run, what information does the license metric results display?
AResults for all models and installations associated to the product
BResults for all products and installations associated to the publisher
CResults for each license metric associated to the software model
DResults for all license metrics related to the software model
To run an on-demand reconciliation, which module would you navigate to?
ASoftware Asset > Discovery > Run Reconciliation
BSoftware Asset > Reconciliation > Run Reconciliation
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