QuestionQ25

Operational Integration of Software Processes

Within ServiceNow Discovery, what does the Identification phase determine?

  • A Have I seen you before?
  • B How should I classify you specifically?
  • C What else can you tell me about yourself?
  • D Are you there? How will I classify you?
Explanation

The Identification phase applies identification rules to establish whether a discovered device matches an existing configuration item (CI), determining whether Discovery updates that CI or inserts a new one in the CMDB.

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