CIS-ITSM: Certified Implementation Specialist - IT Service ManagementDemo

By ServiceNow · Question Mode

QuestionQ12

Change Management

Which types of conflicts are automatically identified on a change request?

Choose three
  • A Conflict with Assignee Shift Schedule
  • B Conflict with Blackout Schedule
  • C Conflict with Company Holiday Schedule
  • D Another change for the same CI, at the same time
  • E Conflict with Maintenance Window
Explanation

ServiceNow Change Management detects scheduling conflicts when a CI is already scheduled by another active change at the same time, when the CI falls in a blackout window, or when the change is outside an applicable maintenance window. Company holiday schedules and assignee shift schedules are not standard conflict types.

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