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CIS-HAM by ServiceNow - Page 1 | ExamCademy

Mode Selection

Question 1

Question 2

Question 3

Select the three main components of the data certification process. (Choose three.)

A Certify the certification
B Assign the certification tasks
C Create the certification filter
D Create the certification schedule
E Run the certification

Question 4

Which catalog facilitates the ability to source from existing stock?

A Procurement Catalog
B Vendor Catalog
C Service Catalog
D Product Catalog

Question 5

From where can you publish catalog items? (Choose two.)

A From the model category
B From an asset record
C From a user record
D From a vendor item
E From a model

Question 6

Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:

A Product Catalog
B Inventory Catalog
C Asset Catalog
D Supplier Catalog

Question 7

An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

A On order
B In use
C Awaiting delivery
D Pending transfer

Question 8

How often are the tabs in the Hardware Asset dashboard updated?

A Daily based on scheduled job
B Hourly
C In real time
D Every 15 minutes

Question 9

What minimum role is required in order to use the Hardware Asset dashboard?

A asset
B asset_manager
C ham_user
D ham_admin
E inventory_admin

Question 10

What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

A New hardware assets found by audits
B Hardware models up for end of life
C Hardware nearing end of warranty
D Active stock rules
E Open asset audits
F Requests that require sourcing

Question 11

Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

A Now Agent Mobile App
B Now Procurement App
C Now Mobile App
D Now Onboarding App

Question 12

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

A The hardware model content has not yet been downloaded from the Content Service
B Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
C Your hardware model form contains a good model number, but a badly formatted model name
D You have opted out of the ServiceNow Content Service
E A normalization rule for the hardware model does not exist in the Content Service

Question 13

A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

A Manage its procurement, maintenance, or retirement
B Track its operational information
C Track its monetary value or costs
D Manage its associated license, warranty, or lease contracts
E Know its relationships to other assets in the CMDB

Question 14

What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

A Lease
B Delivery
C Spare parts
D Maintenance
E Storage

Question 15

A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?

A Process CM Costs
B Process Rate Cards
C Process FM Costs
D Process Expense Lines

Question 16

What is included in the total cost of ownership? (Choose two.)

A Delivery cost
B Original cost
C Depreciation expense
D Operational expense

Question 17

What is a requirement for sourcing a request from the requester’s local stockroom?

A The requested stock must be in transit from a vendor
B The requested stock must be available in the local stockroom
C The requested stock must be available via transfer order from a remote stockroom
D The requested stock must be in transit from a remote stockroom

Question 18

By default, what Quick links are available on the Hardware asset overview view? (Choose three.)

A Transfer orders
B Assets eligible for refresh by model category
C Asset requests
D Model normalization
E Asset count by model category
F Asset count by lifecycle state

Question 19

A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

A Track its incurred costs
B Manage its retirement
C Track its relationship information
D Manage its license contracts
E Know who is using it

Question 20

What is tracked throughout the life of an asset? (Choose three.)

A Financial data
B Contractual data
C Lifecycle data
D Configuration data
E Hardware data

Question 21

Which tier of the capability blueprint focuses on achieving best-in-class?

A Operational integration
B Trustworthy data
C Strategic conformance
D Practical management

Question 22

Which of the following are components of the ServiceNow asset lifecycle? (Choose three.)

A Discard
B Order
C Procure
D Request
E Install
F Receive

Question 23

Which of the following are considered assets? (Choose three.)

A Facilities
B Contracts
C Hardware
D Software entitlements
E Software distributions

Question 24

What are the five valid phases of the Now Create methodology?

A Review, prepare, create, validate, recap
B Initiate, plan, execute, deliver, close
C Create, recap, execute, deliver, review
D Initiate, plan, execute, review, close

Question 25

What are types of assets? (Choose four.)

A Model
B Software entitlement
C Hardware
D Consumable
E Stockroom
F Facility

Page 1 of 8 • Questions 1-25 of 180

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Know a question that should be here? Contribute to this exam

What are the three tiers of Lifecycle Management? (Choose three.)

A Know what you don't have
B Increase onboarding controls
C Know what you have
D Improve management controls
E Improve efficiency

What information would you track for a configuration item (CI) versus an asset? (Choose two.)

A Financial
B Lifecycle
C Contractual
D Operational
E Relationship

CIS-HAMPreview