CIS-HAM Practice Exam — 191 Free ServiceNow Questions

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191Practice Questions

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Question 1

Extending HAM

What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?

A cmdb_model_category
B alm_hardware
C No migration is required
D alm_asset

Question 3

HAM basics and process architecture

Question 4

Data integrity and normalization

Question 5

HAM basics and process architecture

Question 6

Practical management of hardware compliance

Question 7

Operational integration of hardware processes

Question 8

Data integrity and normalization

Question 9

Data integrity and normalization

Question 10

HAM basics and process architecture

Question 11

Operational integration of hardware processes

Question 12

HAM basics and process architecture

Question 13

Operational integration of hardware processes

Question 14

Operational integration of hardware processes

Question 15

Operational integration of hardware processes

Question 16

Operational integration of hardware processes

Question 17

Operational integration of hardware processes

Question 18

Data integrity and normalization

Question 19

Data integrity and normalization

Question 20

Data integrity and normalization

Question 21

Operational integration of hardware processes

Question 22

HAM basics and process architecture

Question 23

Data integrity and normalization

Question 24

Practical management of hardware compliance

Question 25

Operational integration of hardware processes

Question 26

Data integrity and normalization

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Which is NOT considered an asset?

A Websites
B Switches
C Routers
D Buildings
E Software entitlements

What hardware asset attribute should you track that is NOT part of a configuration item (CI)?

A IP address
B CPU
C Cost
D Operating system
E Memory

What are the four tiers of Capability Blueprint?

A Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
B Trustworthy Data, Practical Management, Process Integration, Business Alignment
C Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance
D Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment

Which mobile app allows the user to conduct an inventory audit?

A ServiceNow Agent mobile app
B Mobile My Inventory
C Mobile Hardware Asset Management
D Mobile My Assets
E ServiceNow Inventory mobile app

Question 7

Operational integration of hardware processes

Question 8

Data integrity and normalization

Question 9

Data integrity and normalization

Question 10

HAM basics and process architecture

Question 11

Operational integration of hardware processes

Question 12

HAM basics and process architecture

Question 13

Operational integration of hardware processes

Question 14

Operational integration of hardware processes

Question 15

Operational integration of hardware processes

Question 16

Operational integration of hardware processes

Question 17

Operational integration of hardware processes

Question 18

Data integrity and normalization

Question 19

Data integrity and normalization

Question 20

Data integrity and normalization

Question 21

Operational integration of hardware processes

Question 22

HAM basics and process architecture

Question 23

Data integrity and normalization

Question 24

Practical management of hardware compliance

Question 25

Operational integration of hardware processes

Question 26

Data integrity and normalization

Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

A procurement_user
B inventory_admin
C itil
D discovery_admin
E asset

What is the global standard for product recognition used during hardware model normalization?

A IAPSO
B UPC
C UNSPSC
D ECCMA
E NIGP

How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?

A Select Exclude from content service on the Normalization tab of the hardware model record
B Click the Exclude button on the hardware model record
C Click the Opt-out button on the hardware model record
D Select Opt-out from content service on the Normalization tab of the hardware model record

What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

A Hardware asset order
B Hardware bulk stock order
C Hardware swap order
D Hardware retire order
E Hardware deployment
F Hardware disposal

When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?

A CI update flow
B Asset inventory
C Scheduled job
D Asset task
E On-demand job

A blind inventory audit is typically initiated via which interface?

A Third-party API
B Now Inventory app
C Now Agent Mobile app
D Now Mobile app

What are the main purposes of transfer order line tasks? (Choose two.)

A To help track service levels and the time frame needed to complete a transfer order
B To move transfer order lines from one stage to another
C To help track the total number of assets moved from one stockroom to another
D To automate reordering of consumables as they are consumed by users
E To move transfer orders from one stage to another

Why may users request loaner assets even when the requested asset is not available in the local stockroom?

A The request creates an automatic transfer order to move assets from a warehouse with in stock assets.
B The wait-listed loaner asset requests provide visibility to streamline internal transfer order flows.
C The wait-listed loaner asset requests provide visibility to the demand for loaner orders.
D The request automatically creates a purchase order to obtain the assets from a vendor.

Which of these automatic restocking actions are available in baseline? (Choose two.)

A Create a task assigned to stock room manager to contact procurement manager
B Create a task assigned to the stock room manage to create a purchase order
C Create a new asset from any returned inventory
D Create a transfer order to restock from another stockroom
E Create a transfer order to restock from a vendor

What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

A Reduces manual intervention
B Reduces field agent training
C Increases data accuracy
D Reduces process cost
E Increases speed of updates

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

A Create a single asset via barcode scan
B Receive one or multiple assets from a purchase order
C Create multiple assets listed on a contract PDF scan
D Create a single asset via Name search

What plugin helps alleviate inconsistencies in company names?

A Extended CMDB
B Normalization Data Services
C Contract Management
D Data Certification

You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?

A When the daily scheduled HAM – Daily job runs
B When the weekly scheduled HAM – Normalization job runs
C When you save the hardware model record
D When you click the Normalize Hardware Model link under Related Links

Normalization status is the level of normalization match based on what characteristics? (Choose three.)

A Model name
B Model category
C Model number
D Display name
E Manufacturer

Assets can be moved between stockrooms by using:

A Stock orders
B Stock rules
C Transfer rules
D Transfer orders

Describe the structure of a Transfer Order.

A Transfer Order Task > Transfer Order
B Transfer Order > Transfer Order Line > Transfer Order Task
C Transfer Order > Transfer Order Task > Transfer Order Line
D Transfer Order Task > Transfer Order Line

What prevents two asset managers from transferring the same asset at the same time?

A A business rule
B A stock rule
C A stockroom rule
D A transfer rule

What critical information should be tracked for your contracts? (Choose two.)

A Who purchased the assets
B What each contract costs
C What needs to be cancelled
D What assets each contract covers

Stock rules have automatic restocking actions that occur through a daily scheduled job. What plugin must be activated in order to configure and use the scheduled job?

A Cost Management
B Procurement
C Field Service Mobile
D Order Management

The current value of an asset (original cost less the depreciated amount) is known as:

A Cost of ownership
B Residual value
C Current balance
D Salvage value

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