CIS-FSM: ServiceNow Certified Implementation Specialist – Field Service Management ImplementerDemo

By ServiceNow · Question Mode

QuestionQ7

Implementing Field Service Processes

Which calendar does Dispatcher Workspace use to automatically assign tasks to agents based on availability?

  • A Outlook calendar
  • B Agent calendar
  • C Team calendar
  • D Google calendar
Explanation

Dispatcher Workspace evaluates individual agents’ schedules, events, assigned work, and free time through the agent calendar to determine availability for assignment. ServiceNow documents that the workspace can view an agent’s schedule and availability and that dynamic scheduling assigns work based on factors including availability. Viewing an agent's calendar

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