CIS-FSM: ServiceNow Certified Implementation Specialist – Field Service Management ImplementerDemo

By ServiceNow · Question Mode

QuestionQ25

Implementing Field Service Processes

What occurs when two primary schedules for an agent overlap?

  • A The system will automatically adjust the schedules
  • B Both schedules will be deleted
  • C The system will prompt for manual correction
  • D Primary schedules cannot overlap
Explanation

An agent may have only one primary work schedule for a particular date range. Primary schedules are therefore not allowed to overlap.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!