CIS-FSM: ServiceNow Certified Implementation Specialist – Field Service Management ImplementerDemo

By ServiceNow · Question Mode

QuestionQ12

Implementing Field Service Processes

For dynamic scheduling configuration, when ranking agents by the number of parts available in the agent stockroom, which matching criterion should be configured in the task filters?

  • A Matching Mandatory Parts for Dynamic Scheduling
  • B Matching Agents With Most Parts For Dynamic Scheduling
  • C Matching Skills for Dynamic Scheduling
  • D Matching Skill Level Gap for Dynamic Scheduling
Explanation

The Agents with most parts matching criterion identifies agents with the greatest number of required parts available for the task and ranks them accordingly. The mandatory-parts criterion instead restricts assignments to agents that have required mandatory parts. ServiceNow: Configure dynamic scheduling

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