CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ8

VerifiedEngagement Methodology and Project Planning

After a major case candidate is approved and a major case is created, what happens to the customer case?

Explanation

When a major case candidate originates from an existing customer case, approval creates the major case and makes the candidate customer case a child case of that major case.

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