CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ9

VerifiedCustomer Service Management System Setup and Configuration

What is the most efficient approach to have cases dosed automatically after a few days?

Explanation

The out-of-box Auto Close Resolved Cases Flow Designer flow is designed to automatically close resolved customer service cases after a configurable period of customer inactivity, so activating it avoids building and maintaining custom automation.

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