QuestionQ7Verified/Customer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsCopy linkReport a problemAsk AstroTutorSave questionWhich of the following are considered channels?Choose twoAContactsBWebCChatDArticleShow AnswerAnswerExplanationServiceNow Customer Service Management supports customer communication through channels such as web and chat. Contacts are records representing people, while articles are knowledge-base content, not customer communication channels.Learn moreCustomer Service Management — ServiceNow DocumentationOmnichannel — ServiceNow DocumentationShow comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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