CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ6

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which entities make up the Service-aware Install Base?

Choose three
Explanation

A Service-aware Install Base is composed of Sold Products, Install Base Items, and Installed Products. Sold Products record products or services sold to an account or consumer; Install Base Items represent provisioned customer instances; and Installed Products record where sold products are deployed by associating Sold Products with Install Base Items.

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