CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ5

VerifiedEngagement Methodology and Project Planning

Now Create offers a prescriptive methodology, leading practices, and accelerators to support ServiceNow implementations and upgrades. How many sequential project phases and exit gates does the Now Create Methodology include?

Explanation

The Now Create core hybrid waterfall methodology uses five project phases—Initiate, Plan, Execute, Deliver, and Close—with exit gates serving as progression controls between phases.

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