QuestionQ66Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhat is needed to enable the Follow the sun field on the Customer Service Case form?ANothing, it is a standard fieldBThe value property on the form must be set to trueCThe plugin ‘com.snc.csm_time_recording’ needs to be activatedDThe value property on the form must be set to true and the field added to the case formShow AnswerAnswerExplanationThe Follow the sun flag is enabled by setting the sn_customerservice.FTS_flag_enabled system property to true, and the field must be added to the Customer Service Case form layout for it to appear on the form.Learn moreServiceNow: Case formShow comments4Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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