CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ65

VerifiedEngagement Methodology and Project Planning

Which business model entails supporting an organization’s private customers and its employees?

Explanation

A B2B2C model serves a business customer while delivering a product or service to the individual consumers connected to that business, such as its employees. It combines the business relationship with support for end users.

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