CIS-CSM: Certified Implementation Specialist - Customer Service Management

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QuestionQ64

VerifiedCustomer Service Management System Setup and Configuration

Match the definitions to the relationship roles.

Select
A customer account, a partner account, or both.
A supported external customer that sells and supports one or more customers.
A member of an account.
A person who purchases goods and services for personal use.
Explanation

An account represents a business relationship and can be classified as a customer, partner, or both. A partner is an external organization that sells to and supports customers. Contacts are people associated with accounts, while consumers are individuals who buy goods or services for personal use.

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