CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ55

VerifiedCustomer Service Management System Setup and Configuration

An account is a supported external customer, and a contact is a user who is employed by an account. How many accounts may a contact be associated with?

Explanation

In ServiceNow Customer Service Management, an account can have multiple contacts, but each contact record is associated with only one account through its Account reference field.

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