CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ54

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which product model is used only to monitor the application services provided to customers?

Explanation

A Service Model defines a service offered by an organization and supports management of customer-facing services. Contract Models are for contractual agreements, Application Models define applications, and Consumable Models manage consumable items.

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