CIS-CSM: Certified Implementation Specialist - Customer Service Management

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QuestionQ56

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which Service-Aware Install Base entity identifies configuration items that customers can access?

Explanation

An Install Base Item represents a configuration item consumed by a customer, including configuration items made accessible to customers. For SaaS products, it commonly refers to an application service configuration item.

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