CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ52

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which statement is correct about the social media channel?

Explanation

Case records can be created automatically from social activities when the applicable social channel and automatic record-creation rules support and are configured for that behavior. Automatic case creation is therefore conditional, rather than unavailable for every social channel or automatic for all of them.

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