QuestionQ51Verified/Customer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsCopy linkReport a problemAsk AstroTutorSave questionWhat is meant by KCS (Knowledge Centered Services)?AA bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge managementBA documented methodology to provide a set of best practices for creating and maintaining knowledgeCA dashboard with specific visualization of the different knowledge bases and categoriesDAn application that helps agents and managers to create cases from Knowledge articlesShow AnswerAnswerExplanationKCS is a documented methodology that establishes best practices for creating, maintaining, reusing, and continually improving knowledge within service and support organizations.Show comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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