QuestionQ50Verified/Customer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsCopy linkReport a problemAsk AstroTutorSave questionWhat is a case?AAn individual record that handles and resolves incidents for external customersBAn individual record that is used to identify and create automation opportunitiesCAn individual record that is used to identify and resolve a question or issue for an external customerDAn individual record that handles and routes issues for internal usersShow AnswerAnswerExplanationA case is an individual customer-service record used to identify and resolve a question or issue for an external customer.Show comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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