CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ41

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

From which locations in ServiceNow can an agent create a case?

Choose three
Explanation

Customer service agents can create cases in the Customer Service Management application, through an associated entity such as an account, and directly from a customer chat conversation. The case form can associate the relevant contact, but contact is not a separate creation location here.

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