CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ40

VerifiedCustomer Service Management System Setup and Configuration

When the Customer Service Management Demo Data plugin is activated, which case type is available in addition to a product case?

Explanation

Customer Service Management demo data includes order cases as the additional example case type alongside product cases. Request-related functionality is provided through the separate Customer Service with Request Management integration plugin.

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