QuestionQ39Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich entities can have Special Handling Notes applied out of the box?AConsumerBEntitlementCSold ProductShow AnswerAnswerExplanationIn ServiceNow Customer Service Management, Special Handling Notes can be applied out of the box to a Consumer record so agents can be alerted to consumer-specific handling requirements. Entitlement and Sold Product records are not the applicable baseline entities here.Show comments3Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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