CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ38

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Out of the box, which one of the following actions cannot be performed using the Consumer Support Portal (/csp)?

Explanation

The Consumer Service Portal provides consumer self-registration, knowledge browsing, live chat with an agent, and customer service case creation. It uses Customer Service Management cases for consumer issues rather than ITSM incident records, so opening an incident is not an out-of-box portal action.

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