QuestionQ42Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich of these roles can update a consumer's record?Choose twoAConsumer Support Agent {sn_customerservice.consumer_agent)BCustomer Service Manager (sn_customerservice_manager)CCustomer Service Agent (sn_customerservice_agent)DCustomer (sn_customerservice.customer)Show AnswerAnswerExplanationConsumer service agents manage B2C consumer records. Customer service managers inherit the Consumer service agent role and therefore have the same consumer-record access. ServiceNow documents consumer record creation for sn_customerservice.consumer_agent and sn_customerservice_manager; the same role model grants the relevant record-management capability.Learn moreCreate consumersRoles installed with Customer Service ManagementShow comments3Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
Community Discussion