QuestionQ283Verified/Customer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsCopy linkReport a problemAsk AstroTutorSave questionWhat is the intended purpose of a Catalog Item variable?AGrants the customer the opportunity to ask a questionBOpens a wizard to help a customer fill in a case formCGuides a customer by providing hints on case formsDAllows the customer or consumer to qualify their answerShow AnswerAnswerExplanationA Catalog Item variable captures requester input as a question-and-answer value associated with the requested item, enabling a customer or consumer to qualify the information they provide. ServiceNow documents catalog item variables as question-and-answer pairs available on catalog tasks and forms.Learn moreWorkflow catalog variablesShow comments4Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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