CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ284

VerifiedCustomer Service Management System Setup and Configuration

Customer service agents can use Agent Assist to search for information during an interaction. By default, which search sources are available?

Choose three
Explanation

In Customer Service Management, Agent Assist on the Interaction form searches Knowledge articles, Service Catalog content, and ServiceNow Community blogs and posts by default. The Consumer Service Portal and Customer Service Portal are portals rather than default Agent Assist search sources.

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