CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ274

VerifiedCustomer Service Management System Setup and Configuration

Which Flow Designer flow can automatically close resolved cases when customers do not respond within a defined time period?

Explanation

The ServiceNow Flow Designer flow named "Auto Close Resolved Cases" is designed to close cases that remain in the Resolved state after the configured waiting period without customer activity or response.

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