CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ273

VerifiedCustomer Service Management System Setup and Configuration

Which roles are able to specify both skills and mandatory skills for cases and tasks?

Choose two
Explanation

Customer service managers and customer service agents can specify both standard skills and mandatory skills on cases and tasks. Mandatory skills filter assignment candidates to agents who possess the required skills before candidates are ranked by other matching criteria.

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