CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ267

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

In the Customer Service Management space, what does the term asset mean?

Explanation

In ServiceNow Customer Service Management, an asset is a specific product or product instance that is supported for a customer. It can be associated with an account or contact and may have identifiers such as serial or asset-tag numbers.

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