CIS-CSM: Certified Implementation Specialist - Customer Service Management

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QuestionQ266

VerifiedCustomer Service Management Integration

When integrating Customer Service Management with IT Service Management, what separate action is necessary for Request Management?

Explanation

Request Management integration requires activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request). This plugin enables request records to be created from customer service cases or associated with them.

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