CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ268

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data for prior months?

Explanation

The Customer Service Initial Data Collection job retrieves historical daily case data for earlier months so that Performance Analytics has the baseline data needed after the content pack is installed. Ongoing daily collection is handled separately by the daily data collection job.

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