QuestionQ262Verified/Customer Service Management IntegrationCopy linkReport a problemAsk AstroTutorSave questionWhich option best explains how the CSM application uses the Asset table?ACSM uses the Product table instead of the ITSM Asset tableBCSM uses the Product Model table instead of the ITSM Asset tableCServiceNow uses the same Asset table for both CSM and ITSM, however CSM has a different subset of fieldsDBecause CSM Assets are managed differently from ITSM Assets ServiceNow uses different Asset Tables for CSM than it does for ITSMShow AnswerAnswerExplanationCustomer Service Management leverages the Asset Management application to create and maintain assets, using the shared Asset table (alm_asset). CSM uses its own workspace view and customer-service context for those records; it does not substitute the Product or Product Model table or maintain a separate Asset table from ITSM.Learn moreConfigure assetsComponents installed with CSM workspacesShow comments4Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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