CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ263

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

From which of the following can an agent create a CSM Case?

Explanation

ServiceNow Customer Service Management allows an agent to create a customer service case directly from a support chat conversation, carrying the conversation history into the case activity stream.

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