CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ261

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which feature enables an agent to provide updates to customers and internal stakeholders while a Case remains in progress?

Explanation

Case action summaries provide periodic updates to customers and internal stakeholders during an in-progress case. They can describe actions taken, next steps, and other case-related information; post-case reviews are intended for work that has been completed.

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