QuestionQ260Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionThe case types that are available are:Choose twoAProduct SupportBOrderCProductDSupportShow AnswerAnswerExplanationServiceNow Customer Service Management supports product cases for customer questions or issues involving a product and order cases for order-related inquiries. These correspond to the Product and Order case types.Learn moreCustomer service case typesCustomer Service Management for OrdersShow comments5Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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