CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ256

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

What can customer service agents do by viewing a customer’s install base?

Choose two
Explanation

An install base contains customer-specific information about purchased and deployed products and services, including installation and configuration details. Its related records associate cases with the applicable install base item, allowing agents to connect case information to the relevant product or service.

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