CIS-CSM: Certified Implementation Specialist - Customer Service Management

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QuestionQ257

VerifiedCustomer Service Management System Setup and Configuration

Which entity represents the product instance that has been installed or provisioned for a customer?

Explanation

An Install Base Item represents and tracks a specific product instance that has been installed or provisioned for a customer. A Sold Product records the purchase, whereas an Installed Product records the association between the sold product and install base item(s).

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