CIS-CSM: Certified Implementation Specialist - Customer Service Management

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QuestionQ255

VerifiedCustomer Service Management System Setup and Configuration

Which attribute or field is used to build the hierarchy of Install Base Items in a system?

Explanation

The Parent Install Base Item field establishes the parent-child relationship between Install Base Item records, which forms the hierarchy. The Root Install Base Item field is used to retrieve the complete hierarchy in a single query, rather than to create the relationships.

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