CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ248

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which entity denotes particular product versions that are sold to, and supported for, customers?

Explanation

Sold Products represent the products sold to customers and support their customer lifecycle, including configuration and service actions such as suspension, resumption, and disconnection.

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