CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ247

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

In Agent Workspace Chat, agents can use quick actions to work more efficiently. What does the /r quick action do?

Explanation

The /r command opens available Response templates and inserts the selected template’s text into the conversation. In Agent Chat, only Response templates whose condition specifies Type is Chat are available.

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