CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ249

VerifiedCustomer Service Management System Setup and Configuration

Which of the following lets you install out-of-the-box Customer Service Management applications in your ServiceNow instance?

Choose two
Explanation

ServiceNow plugins extend instance functionality and can be activated when licensed, while ServiceNow Store apps are obtained through the Store and installed through Application Manager. XML unloads and update sets transport configuration changes rather than install packaged applications.

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