QuestionQ244Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhat can users assigned the sn_customerservice.proxy_contact role do?Choose twoAManage cases on behalf of customer service agentsBCreate cases on behalf of customersCManage requests on behalf of customer service agentsDCreate requests on behalf of customersEManage major incident communication on behalf of a customer service managerShow AnswerAnswerExplanationThe sn_customerservice.proxy_contact role enables employees to create cases for customer accounts and contacts on customers’ behalf, and to create requests on customers’ behalf through the Customer Service Portal.Learn moreCreate cases as a proxy contactCreate a request from the Customer and Consumer Service PortalsShow comments3Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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