CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ243

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Access to a Knowledge base or Article may be restricted according to a customer’s assets and the product models by using which of the following?

Choose two
Explanation

Knowledge Product Entitlements limits customer visibility of knowledge bases and articles to products for which the customer has entitlements. User criteria control read access to Knowledge Management bases and individual articles. ServiceNow: Knowledge product entitlements and Managing access to knowledge bases and knowledge articles.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!